Shipping Policy

Thank you for shopping with nomdkls, operated by ZHAOLI TRADING LIMITED.

This Shipping Policy explains our order processing, shipping, tracking, and delivery procedures.

Free Standard Shipping on All Orders

We provide:

FREE STANDARD SHIPPING ON ALL ORDERS

Every order placed through our website qualifies for free standard shipping, regardless of the order value, number of products purchased, or supported delivery destination.

No minimum purchase amount, promotional code, membership, or other condition is required. Customers will not be charged any standard shipping fee at checkout.

Order Processing

Orders are processed after payment has been successfully confirmed.

Processing may occasionally take longer during:

  • Weekends
  • Public holidays
  • Promotional periods
  • High order volumes
  • Additional payment verification
  • Security reviews

Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

The estimated delivery period generally begins after the order has been processed and dispatched.

Delivery times are estimates and are not guaranteed delivery dates.

Tracking Information

Where tracking is available, tracking details may be provided using the contact information entered during checkout.

Tracking information may require some time to update after the parcel has been dispatched.

Delivery Delays

Delivery may occasionally be delayed because of:

  • Carrier disruptions
  • Severe weather
  • Customs procedures
  • Public holidays
  • Transportation delays
  • Local delivery issues
  • High shipment volumes
  • Incorrect delivery information

These circumstances may be outside our reasonable control.

Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Please carefully check:

  • Recipient name
  • Street address
  • Building or apartment information
  • City or district
  • Postal information where applicable
  • Telephone number
  • Other relevant delivery details

If you notice an error, please contact our customer service team as soon as possible.

We cannot guarantee that delivery information can be changed after an order has entered processing or has been dispatched.

Multiple Packages

Some orders may be shipped in more than one package.

Packages belonging to the same order may arrive separately.

Lost or Significantly Delayed Parcels

If your parcel appears significantly delayed, please contact our customer service team and provide your order number.

We will review the available tracking information and provide reasonable assistance.

Damaged Parcels

If your package arrives visibly damaged, please retain the packaging and contact us as soon as reasonably possible.

Photographs of the packaging and product may help us review the issue.

International Shipping

Where international delivery applies, customs rules and import requirements may vary by destination.

Customers are responsible for complying with applicable local import requirements.

Standard shipping remains free for all orders. However, free shipping does not include customs duties, import taxes, or other government-imposed charges that may apply at the destination.

Contact

ZHAOLI TRADING LIMITED

RM 509, 5/F, THE CLOUD,
111 TUNG CHAU STREET,
TAI KOK TSUI, HONG KONG