Terms of Service

These Terms of Service govern access to and use of the nomdkls website and all purchases made through our online store.

The store is operated by ZHAOLI TRADING LIMITED, a company operating in accordance with the laws of the Hong Kong Special Administrative Region.

By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms, subject to all statutory rights that cannot lawfully be excluded or restricted.

Compliance with Hong Kong Law

Our website, business operations, customer transactions, and these Terms are governed by the applicable laws and regulations of the Hong Kong Special Administrative Region.

We conduct our business in accordance with applicable Hong Kong legislation, including, where relevant:

  • The Sale of Goods Ordinance (Cap. 26)
  • The Control of Exemption Clauses Ordinance (Cap. 71)
  • The Trade Descriptions Ordinance (Cap. 362)
  • The Unconscionable Contracts Ordinance (Cap. 458)
  • The Personal Data (Privacy) Ordinance (Cap. 486)
  • Other applicable laws and regulations of Hong Kong

Nothing in these Terms excludes, restricts, or limits any right, remedy, obligation, or liability that cannot lawfully be excluded or restricted under Hong Kong law.

Website Use

You may use our website only for lawful personal shopping purposes.

You must not:

  • Attempt to gain unauthorised access
  • Interfere with website security or operations
  • Use the website for fraudulent or unlawful activities
  • Introduce viruses, malicious software, or harmful code
  • Impersonate another person
  • Submit false or misleading information
  • Collect personal information unlawfully
  • Use an unauthorised payment method
  • Violate any applicable Hong Kong law or regulation

We may restrict or suspend access where we reasonably believe that the website has been used unlawfully, fraudulently, or in violation of these Terms.

Product Information

We make reasonable efforts to provide accurate and non-misleading:

  • Product descriptions
  • Images
  • Specifications
  • Measurements
  • Colours
  • Prices
  • Availability information

Minor variations may occur because of photography, lighting, screen settings, manufacturing processes, measurement methods, or legitimate product updates.

Products supplied must correspond with their descriptions and satisfy all applicable requirements under Hong Kong law.

We do not knowingly provide false trade descriptions, misleading information, or material omissions concerning our products.

Fair Trading Practices

We are committed to conducting our business fairly, honestly, and transparently.

We do not knowingly engage in practices prohibited under the Trade Descriptions Ordinance (Cap. 362), including:

  • False trade descriptions
  • Misleading omissions
  • Aggressive commercial practices
  • Bait advertising
  • Bait-and-switch practices
  • Wrongly accepting payment
  • Other prohibited unfair trade practices

Product information, promotional statements, prices, and availability information will be presented as clearly and accurately as reasonably possible.

Prices

Prices are displayed in the currency shown on the website or during checkout.

Prices and promotions may change from time to time. The applicable price will normally be the price displayed when the order is submitted.

If an obvious pricing or technical error occurs, we may contact the customer before accepting or processing the affected order.

Any applicable charges will be displayed during checkout before payment is completed.

Orders

Submitting an order constitutes an offer to purchase the selected products and does not necessarily mean that the order has been accepted.

After submitting an order, customers may receive an order confirmation using the contact information provided during checkout.

We may decline or cancel an order where reasonably necessary, including circumstances involving:

  • Payment failure or reversal
  • Suspected fraud
  • Unauthorised payment
  • Stock unavailability
  • Obvious pricing errors
  • Incorrect product information
  • Technical or operational problems
  • Violation of these Terms
  • A legal restriction preventing us from fulfilling the order

If we cancel an order after payment has been successfully received, the amount paid for the cancelled order will be refunded to the original payment method, subject to the processing times of the relevant payment provider.

Payments

Customers must provide complete, accurate, and authorised payment and billing information.

By submitting payment information, you confirm that you are legally authorised to use the selected payment method.

Payments may be processed by independent payment service providers using secure payment systems.

Shipping

We provide:

FREE STANDARD SHIPPING ON ALL ORDERS

No minimum purchase amount, promotional code, membership, or other condition is required.

Our estimated standard delivery time is:

15–20 days

Delivery times are estimates and may be affected by customs procedures, carrier operations, severe weather, public holidays, incorrect delivery information, or other circumstances beyond our reasonable control.

Please refer to our Shipping Policy for complete information.

Returns and Refunds

Returns, refunds, exchanges, and cancellations are handled in accordance with our Return & Refund Policy and applicable Hong Kong law.

Nothing in our Return & Refund Policy excludes or restricts any statutory right or remedy available to customers under Hong Kong law.

This includes applicable rights concerning products that:

  • Do not correspond with their descriptions
  • Are not of satisfactory quality
  • Are not reasonably fit for their stated purpose
  • Otherwise fail to satisfy applicable legal requirements

Personal Data and Privacy

Personal data collected through our website will be handled in accordance with our Privacy Policy and the Personal Data (Privacy) Ordinance (Cap. 486).

Personal data will be collected and used only for lawful purposes related to:

  • Processing and delivering orders
  • Providing customer support
  • Processing payments
  • Preventing fraud
  • Operating and improving the website
  • Fulfilling legal and regulatory obligations

Please refer to our Privacy Policy for further information.

Intellectual Property

Original content published on the nomdkls website—including text, graphics, branding, logos, images, website layouts, and other materials—belongs to ZHAOLI TRADING LIMITED or the relevant licensors and may be protected by applicable intellectual property laws.

Unauthorised commercial copying, reproduction, modification, publication, distribution, or exploitation of protected content is prohibited.

Third-Party Services

Our website may use services provided by third parties, including:

  • Payment providers
  • Shipping providers
  • Hosting providers
  • Analytics providers
  • Marketing providers

These third-party services may be governed by their own terms and privacy policies.

Our use of third-party service providers does not exclude any obligation or liability that cannot lawfully be excluded under Hong Kong law.

Website Availability

We do not guarantee that the website will always operate without interruption or error.

Temporary interruptions may occur because of maintenance, security updates, technical issues, third-party service failures, or circumstances outside our reasonable control.

We will take reasonable steps to restore website availability where practicable.

Limitation of Liability

Nothing in these Terms excludes or restricts:

  • Liability for fraud or fraudulent misrepresentation
  • Liability for death or personal injury caused by negligence where such liability cannot lawfully be excluded
  • Statutory consumer rights
  • Any liability that cannot legally be excluded
  • Any remedy available under applicable Hong Kong law

To the extent permitted by Hong Kong law, we are not responsible for indirect or consequential losses caused solely by circumstances beyond our reasonable control.

Any limitation or exclusion of liability contained in these Terms applies only to the extent that it is lawful, fair, and reasonable under Hong Kong law, including the Control of Exemption Clauses Ordinance (Cap. 71).

Changes to These Terms

We may update these Terms where reasonably necessary to reflect changes in our services, business operations, security requirements, or applicable law.

The latest version will be published on our website.

Changes will not unlawfully reduce rights already acquired in relation to an order placed before the updated Terms took effect.

Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable under Hong Kong law, that provision will apply only to the maximum extent permitted by law.

The remaining provisions will continue to remain valid and effective.

Governing Law and Jurisdiction

These Terms, the use of the nomdkls website, and all purchases made through our online store are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

Subject to any mandatory consumer protection or jurisdictional rights that may apply, disputes arising from or relating to these Terms, the website, or an order shall be submitted to the courts of the Hong Kong Special Administrative Region.

Nothing in this section removes any mandatory legal protection available to customers under applicable law.

Contact

This website is operated by:

ZHAOLI TRADING LIMITED

RM 509, 5/F, THE CLOUD,
111 TUNG CHAU STREET,
TAI KOK TSUI, HONG KONG